Returns & Exchanges
Non-Furniture Items Returns/Exchanges
All in-stock (off the floor), non-furniture/rug items may be returned or exchanged if:
-Non-furniture/rug items are returned within 60 days of purchase.
-A valid proof of purchase is provided by the consumer (written, emailed/texted receipt).
-All non-furniture/rug items are in good condition; unused and unwashed.
All out-of-stock (required ordering), non-furniture/rug items may be returned or exchanged* if:
-Non-furniture/rug items are returned within 60 days of purchase.
-A valid proof of purchase is provided by the consumer (written, emailed/texted receipt).
-All non-furniture/rug items are in good condition; unused and unwashed.
*All out-of-stock ordered items are subject to a 25% restocking fee.
Stock Furniture & Rug Returns/Exchanges
For in-stock items, payment is required in full. For items that are out-of-stock, a 50% deposit is required to initiate a purchase order and the full payment balance is required before pick-up/delivery.
Although we take great pride in the quality of our products, we encourage all of our customers/clients to inspect purchases upon receipt. If you are not 100% satisfied with your purchase, please contact us within 30 days of pick-up/delivery for a full refund (all out-of stock items are subject to a 25% restocking fee). All items will be inspected upon return and will only be accepted if in good condition; unused and undamaged.
After 30 days, furniture and rug purchases may be exchanged or returned for store credit only and will be subject to a 25% restocking fee. All items will be inspected upon return/exchange and will only be accepted if in good condition; unused and undamaged.
Custom Furniture & Rug Returns/Exchanges
All custom products are designed specifically for your needs and must be special ordered; therefore, we can not accept returns or exchanges on these items. All custom products require a 50% deposit upon ordering and the full payment balance is required before pick-up/delivery.
You may cancel your custom furniture / rug order within 72 hours of initial purchase/deposit. After 72 hours, your 50% deposit becomes non-refundable.